Diners World Travel became the first travel management company to be awarded the Singapore Service Class Certification after rigorous on-site evaluation by SPRING Singapore on all aspects of service leadership, service agility, customer experience, customer delight and other service quality improvement initiatives.
This certification will be an unceasing motivation for us to continually enhance our services and processes, which ultimately, translate to higher satisfaction from our clients and business partners.
We would like to take this opportunity to extend our heartfelt appreciation to our clients and business partners, who have been generous in sharing constructive feedbacks which are paramount in assisting us towards achieving this accolade.
In addition, we would also like to applaud Diners World Travel’s team of NATAS accredited professionals and staffs, who have greatly contributed in this journey with their expertise and dedication. This recognition, accorded by Spring Singapore celebrates our commitment towards service excellence.
About Singapore Service Class (S-Class)
Certification Service Class (S-Class) is the certification for the business excellence niche standard for service. The niche standard enables organisations to develop their service capabilities to enhance service leadership, service agility, customer’s delight and customer experience. It covers six dimensions of excellence, namely, Leadership, Planning,Information, People, Customer and Results. In order to attain the S-Class, organisations must attain at least 400 points in the health check.
Staff at Diners World Travel, Singapore with their award